FAQ

I use the Jane App for booking, payment, video-conferencing, messaging, and private health information. Jane App is a Canadian privacy legislation compliant, secure, encrypted platform that uses servers in Canada. For more information: https://jane.app/guide/security-faq

I follow the Psychologists’ Association of Alberta’s recommended fee schedule. Individual therapy is $235.00 per session.

A credit card is a secure way to guarantee your appointment and respect both your time and mine. Your credit card will not be charged to book an appointment.

Payment is due at the time of the appointment by the credit card on file. If paying by credit card is a barrier, please contact me.

I have a 24 hour cancellation policy. As I hold that time in my schedule just for you, at least 24 hours’ notice is required to reschedule or cancel your appointment. Appointments that are missed, rescheduled, or cancelled within 24 hours of the start time of the appointment are charged the full session fee to the credit card on file.

I understand that life happens and we can’t always meet our commitments. When you book an appointment, my time is reserved just for you. I do charge for missed appointments, so I encourage you to book times that you know will work for you, and if you do have to cancel or miss a session, let me know as soon as you can.

*If you have an in-person appointment booked and are unable to attend due to transportation/weather issues, please contact me before your appointment time and I can provide the session virtually instead.

Each insurance provider and plan can have different limits on what they cover. I encourage you to contact your insurance company to confirm what, and how much they cover before booking. If you have questions, or if your insurance company needs more specific information about my services for coverage, you can contact me.

I provide direct billing to Alberta Blue Cross for plans that cover psychological services. If you have questions about what your plan covers, please reach out to Alberta Blue Cross.

Contact

For administrative or general inquiries e-mail:

jonathan@sentrypsychology.ca.

My goal is to respond within 2 business days.

(Administrative and general inquiries only.
Do not include personal private health information.)

Address

4620 Manilla Rd SE Unit 16, Calgary, AB, T2G 4B7

Email

Jonathan@sentrypsychology.ca

Phone

+1 403-369-3779

Business Hours

Monday: 9:30 AM – 8:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday & Friday: 9:00 AM – 5:00 PM
Saturday & Sunday: Closed